Refunds & Returns

Last updated September 24, 2026

Every item is made for you

Each piece is printed after you order it. Because of that, we don't take returns or exchanges for size, fit or change of mind. Please check the size details on the product page before ordering. If you're unsure, email us first and we'll help.

If something's wrong, we'll make it right

If your item arrives defective, misprinted, damaged, or it's the wrong item or size from what you ordered, we'll send a free replacement once we've confirmed the problem, or a full refund if a replacement isn't possible. Here's how:

• Email stephanie@publicrecordsmusic.com within 7 days of delivery.
• Include your order number and clear photos of the problem (and the shipping label if the package was damaged).
• You won't pay anything for a replacement. If we need the item back, we'll send instructions and cover the cost.

Lost packages

If tracking hasn't moved or your package hasn't arrived, email us within 7 days of the expected delivery date and we'll work with the carrier. If a package is confirmed lost in transit, we'll reship it or refund you. If a carrier marks a package as delivered, please check with neighbors and your local carrier first. We can't replace packages the carrier confirms were delivered to the address given at checkout.

Wrong address

Please double-check your shipping address at checkout. If a package is returned because the address or phone number was entered incorrectly, reshipping costs extra.

Cancelling

Email us as soon as possible. We can cancel for a full refund until your item goes into production, usually within one business day of your order. After that it's being made for you and can't be cancelled.

Refund timing

Approved refunds go back to the original payment method. They usually show up within 5–10 business days, depending on your bank.

Please contact us before opening a dispute with your bank. We can usually sort it out faster directly.